Privacy Policy

At Metro OTC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you access or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect various types of information to provide and improve our services, including:

• Personal Information: We collect your name, contact details, shipping address, and payment information when you make a purchase or sign up for our services. This information will not be shared with third parties or affiliates for marketing purposes.
• SMS Consent and TCR Registration: We collect and store phone numbers for SMS communication and compliance with The Campaign Registry (TCR). Your phone number will not be shared with third parties or affiliates for any other purpose. However, to comply with TCR regulations, necessary details (such as phone numbers and campaign details) may be shared with TCR or similar regulatory entities as required.
• Opt-In Agreement: By checking the box during signup, you consent to receive text messages from Metro OTC. You may opt out at any time by replying “STOP.”
• Usage Data and Cookies: We may collect website usage data and cookies to enhance user experience and improve our services.

HIPAA Notice of Privacy Practices

As a provider of health-related products, Metro OTC complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect the confidentiality of your medical information. We handle all healthcare-related data with the highest level of security and discretion, following HIPAA regulations.

Confidentiality of Race, Ethnicity, and Language Data

Metro OTC is committed to keeping sensitive information—such as race, ethnicity, and language preferences—strictly confidential. This information is collected only to provide personalized services and will never be used for unauthorized purposes.

Use and Disclosure of Information

We use the collected information to:

• Provide, maintain, and improve our services.
• Process orders and manage customer accounts.
• Send SMS updates and other communications for which you have provided explicit consent, including those required for TCR compliance.

Your information will not be sold or rented to third parties. However, we may share necessary details (such as phone numbers and campaign data) with TCR or regulatory entities when legally required.

SMS Terms & Conditions

1. SMS Consent Communication

The phone numbers collected for SMS messaging will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

By opting in to receive text messages from Metro OTC, you may receive messages related to:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or special offers (if applicable)

Example Message:
“Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency

The number of SMS messages you receive will vary based on the type of communication. For example, you may receive up to [X] SMS messages per week regarding [appointments, billing, promotions, etc.].

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Message & Data Rates

Standard message and data rates may apply based on your mobile carrier’s pricing plan. Charges may differ for domestic vs. international messages.

5. How to Opt In

You can opt in to receive SMS messages from Metro OTC in the following ways:

• Verbally, during a conversation.
• By submitting an online form.
• By filling out a paper form.

6. How to Opt Out

To stop receiving SMS messages, reply “STOP” to any message. You may also contact us directly to request removal from our messaging list.

7. Help & Support

For assistance, reply with “HELP” or visit our website at [Insert Support Link].

Additional SMS Options

If you do not wish to receive SMS messages, simply leave the SMS consent box unchecked on any form.

8. Standard SMS Disclosures

• Message and data rates may apply.
• Opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.

Consent & Opt-Out Options for SMS Communications

By checking the consent box during signup, you agree to receive SMS messages from Metro OTC. You may opt out at any time by replying “STOP.” Opting out of SMS messaging will not affect your ability to use other services.

Accessing & Managing Your Information

You have the right to access, modify, or delete your personal information, including SMS consent. To request changes or deletion, please contact us.

Data Retention & Deletion

We retain SMS consent and TCR registration data only as long as necessary for regulatory compliance or service delivery. Once no longer needed, this data will be securely deleted in accordance with data protection laws.

Data Security & Your Rights

We implement strict security measures to protect your data, including SMS consent records and TCR compliance information. You have the right to:

• Access your personal information.
• Correct inaccuracies.
• Request deletion of SMS consent records.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. You are encouraged to review this policy regularly for updates.

Effective Date: 11/06/2024