Privacy Policy

Your privacy and the security of your personal information are of paramount importance to us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through the operations of our website and services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our services. This includes:

Personal Information: We collect personal information, such as your name, contact information, shipping address, and payment details when you purchase from us or sign up for our services. This information will not be shared with third parties or affiliates for marketing purposes.
SMS Consent and TCR Registration: We collect and store phone numbers specifically for SMS consent and compliance with The Campaign Registry (TCR). Your phone numbers collected for SMS consent will not be shared with third parties or affiliates for any purpose. For regulatory compliance, certain information—such as phone numbers and campaign details—may be shared with TCR or similar regulatory entities as required.
Opt-In Agreement: By checking the box during signup, you agree to receive text messages from Metro OTC. You can reply “STOP” at any time to opt out of receiving these messages.
Usage Data and Cookies: We may collect usage data and cookies to better understand how our services are accessed and used.

HIPAA Notice of Privacy Practices

As a provider of health-related products, we adhere to the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting the confidentiality of your medical information. This commitment ensures that all healthcare-related information is handled with the highest level of security and discretion, in compliance with HIPAA regulations and guidelines.

Confidentiality of Race, Ethnicity, and Language Data

We are dedicated to keeping sensitive information regarding our members’ race, ethnicity, and language preferences confidential. This information is collected solely to provide personalized services and will not be used for any unauthorized purposes.

Use and Disclosure of Information

The information we collect may be used to:

Provide, maintain, and improve our services.
Process orders and manage accounts.
Send SMS updates and other communication for which you have provided explicit consent, including those required for TCR compliance.

Your information will not be sold or rented to third parties. However, to comply with TCR regulations, we may share necessary information, such as phone numbers and campaign details, with TCR or similar regulatory entities as required by law.

Consent and Opt-Out Options for SMS Communications

By checking the box during signup, you agree to receive text messages from Metro OTC. You can reply “STOP” at any time to opt out of receiving these messages. Opting out of SMS messages will not affect your other services with us.

Access to Your Information

You have the right to access and control your personal information. You may request deletion of your personal information, including SMS consent, by contacting us.

Data Retention and Deletion

We retain SMS consent and TCR registration information only as long as is necessary to comply with regulatory requirements or to provide our services to you. Once no longer needed, this data will be securely deleted in compliance with data protection laws.

Data Security and Your Rights

We implement security measures to protect your information, including data related to SMS registration and TCR compliance. You have the right to request access to your information, correct inaccuracies, or request deletion of your data related to SMS consent.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Effective as of 11/06/2024