Need help? Call +1 (888) 722-6165

Home

Legal

Terms of Use & Terms of Service

1. Acceptance of Terms

By accessing and using this website, you acknowledge that you have read, understood, and agreed to comply with these Terms of Use and Terms of Service. If you do not agree to these terms, please discontinue use of the website immediately.

Terms of Use

2. Notice of Monitoring

By using this website, you consent to the monitoring of your activities on this system. Monitoring may be conducted by authorized personnel to ensure site security, optimize performance, and detect unauthorized access or fraudulent activities. Monitoring may include logging access times, tracking pages visited, and analyzing network traffic.

All monitoring activities comply with applicable data protection laws, including the Data Collection Regulation (DCR), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA) where applicable.

3. Site Security

We employ advanced security measures, including network monitoring and threat detection software, to protect the integrity of this website from unauthorized access, modifications, uploads, or damage. Any unauthorized attempt to access or interfere with this website is strictly prohibited and may result in legal action under applicable laws, including but not limited to:

  • The Computer Fraud and Abuse Act (CFAA)
  • The National Information Infrastructure Protection Act
  • Relevant cybersecurity and privacy regulations

Users are responsible for maintaining the confidentiality of their credentials and agree not to engage in any unauthorized activities that may compromise the security of this website.

4. Collection and Use of Personal Information

We collect and process personal information in accordance with our Privacy Policy, designed to comply with DCR, GDPR, and CCPA regulations.

4.1 Data Collection and Purpose

We may collect personal data that you voluntarily provide, including:

  • Contact information - see below contact information
  • Transaction history - see below contact information

We process this data only for legitimate business purposes, including:

  • Providing requested services
  • Responding to inquiries
  • Enhancing website functionality and user experience
  • Complying with legal or regulatory obligations

4.2 Data Sharing and Retention

We do not sell personal data to third parties. However, we may share data:

  • With authorized employees who require access to process user requests
  • With government agencies only when required by law
  • With service providers or vendors under strict confidentiality agreements

We retain personal data only as long as necessary for business operations, legal obligations, or security reasons.

Users may request data access, correction, or deletion in accordance with DCR, GDPR, and CCPA rights by contacting Metro OTC Compliance (contact details below).

5. Copyright and Intellectual Property

All content on this site—including text, graphics, logos, images, and software—is owned by Metro OTC, LLC or used under appropriate licenses. The compilation and arrangement of this content is the exclusive property of Metro OTC, LLC and is protected under copyright and intellectual property laws.

5.1 Trademarks and Third-Party Rights

  • Product names, logos, and brands displayed on this website are the sole property of their respective trademark holders.
  • Metro OTC, LLC does not claim ownership over third-party trademarks and does not imply any endorsement, affiliation, or sponsorship unless explicitly stated.

Unauthorized reproduction, distribution, or modification of website content without prior written permission is prohibited.

6. No Warranty Disclaimer

This website and its content are provided “as is” and “as available” without any warranties, either express or implied. Metro OTC, LLC does not guarantee:

  • Accuracy, reliability, or completeness of site content
  • Continuous, uninterrupted access to the website
  • Freedom from malware, viruses, or security risks

To the fullest extent permitted by law, Metro OTC, LLC disclaims all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, or non-infringement

7. Limitation of Liability

Metro OTC, LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use this website
  • Data loss, security breaches, or unauthorized access
  • Third-party website links or external content

This limitation applies even if Metro OTC, LLC has been advised of the potential for such damages.

Terms of Service

8. Use of Services

By using our services, you agree to:

  • Provide accurate, complete, and updated information
  • Comply with all applicable laws and regulations
  • Refrain from fraudulent or abusive behavior

Metro OTC, LLC reserves the right to refuse, suspend, or terminate services at its discretion if a user violates these terms.

9. Payment and Refund Policy

Payments for services and products must be made in accordance with the terms specified at the time of purchase.

9.1 Refunds

Refund eligibility is determined based on:

  • Service or product type
  • Compliance with refund request conditions
  • Metro OTC, LLC’s discretion, except where prohibited by law

All refund requests must be submitted via support@metrootc.com. See policy.

10. External Links and Third-Party Sites

This website may contain links to external websites operated by third parties. These links are provided for user convenience only.

Metro OTC, LLC:

  • Does not control, endorse, or take responsibility for third-party content
  • Is not liable for any damages or losses related to third-party sites

Users access third-party sites at their own risk and should review their respective privacy policies and terms of use.

11. Jurisdiction, Governing Law, and Dispute Resolution

These Terms of Use & Terms of Service shall be governed by and construed in accordance with applicable U.S. federal and state laws.

11.1 Dispute Resolution

  • Users agree to resolve disputes through binding arbitration or mediation before resorting to litigation.
  • Any legal action must be initiated within one (1) year from the date the claim arises.

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

12. Updates to These Terms

Metro OTC, LLC reserves the right to update or modify these Terms at any time without prior notice. Continued use of the site after updates are posted constitutes acceptance of the revised terms.

13. Contact Information

For inquiries regarding these Terms of Use & Terms of Service, please contact:

Metro OTC Compliance
Email: support@metrootc.com
Phone: 1 (888) 722-6165